Our head office is based in leafy Sutton Coldfield in the West Midlands, UK.
52-54 Victoria Road
Tel: + 44 (0)121 362 7534
Fax: + 44 (0) 121 240 3002
Meet the team
Helen has overall responsibility for the management of ICT and its global hubs in the Middle East and the US. Helen joined in 2007 with specific responsibility for the management of the sales and marketing departments. As Managing Director, she now oversees the development of ICT paying particular attention to geographical expansion, product innovation, operational efficiency and ensuring that our students and clients are at the heart of the business. Through her work with commercial partners and suppliers, Helen has developed a value-add strategic approach in which all those connected with the creation and delivery of programmes (from concept through to completion) reinforce the other in order to maximise the learning experience that we offer.
Director ICT Training, Learning and Development
Pekka is responsible for the ICT Financial Crime Prevention (FCP) and Anti Money Laundering (AML) programmes worldwide. His experience includes roles as a MLRO for a multinational life and pensions firm and Head of Financial Crime of a division of a major UK retail bank. A qualified lawyer, Pekka has also conducted prosecutions for tax evasion and provided legal advice in respect of organised crime groups, complex frauds and corporate tax evasion. He has also worked for the UK Department of Trade and Industry (now BERR) in the investigation of corporate fraud and misfeasance. Pekka is chairman of the Money Laundering Officer’s Discussion Group (MLODG), a body which shares best practice amongst practitioners. He is passionate about promoting professionalism and best practice across all sectors engaged in AML and FCP.
Wendy provides executive assistance to the Managing Director of ICT, Helen Langton, in the execution of duties relating to sales, marketing, project management and operations.
Eleanor is a Personal Assistant to the Training, Education and Development team and also provides Systems and Management Information support.
Executive Assistant to Training Education and Development Faculty
Jayne is executive assistant to the Training Education and Development faculty and is personal assistant to the Director Pekka Dare.
Business Development Team
Head of Business Development
The main purpose of Graeme's role is to design, implement and manage on an ongoing basis the global in-company sales strategy. With primary focus on our In-house proposition, ensuring it meets the clients requirements and driving excellence through customer service to all our Corporate clients. He has over 25 years of experience in the Financial Services industry both in a Senior Sales role with a Tier 1 Bank and in B2B Development and Relationship Management. He holds qualifications with the Chartered Institute of Bankers.
Business Development Manager
Pankaj is responsible for developing new business relationships. He has over five years’ experience in the investment banking industry selling bespoke solutions to firms. Prior to this, he was responsible for sales into Europe and the Middle East region for a UK based software sales firm. Pankaj’s primary focus is to promote and develop our in-house training delivery and he is also responsible for driving our partner programme globally.
Business Development Manager
Kevin is responsible for building and developing new business relationships. He has over 25 years’ experience within Regulated Financial Services, Retail Banking (High Net Worth) and Commercial Banking arenas. Kevin also holds numerous financial serices qualifications. Kevin’s primary focus is to promote and develop our in-house training delivery, which can be bespoke to fit your company needs, he is also responsible for driving our partner programme globally.
Senior In-house Manager
Michelle has worked for ICT for over 15 years, she has extensive experience of administration and office management and is responsible for the smooth running of the In-house Department.
Sarah is responsible for several course development projects and is currently working with a large, international client developing in-house course materials. She has over 25 years of experience working in a training environment in various roles.
Zoe is responsible for excellence in all aspects associated with our in-house contracts. Zoe is central to the smooth and efficient running of programmes from go-live through to assessment, performing a pivotal function on a global basis. Zoe has an NVQ (Level 3) in Customer Service and Business Administration.
Research and Development
Head of Research and Development
Dave leads the R&D team at ICT and is primarily responsible for the scoping, creation and delivery of new material, ensuring that focus is retained on Customer, Content and Channel. This could involve anything across a very wide spectrum - from a Global AML program with a Tier One Bank, to a simple blog. Prior to joining ICT in 2010, Dave worked for thirteen years in various compliance-related roles within the regulated financial services sector. Dave holds a BA (Hons) from University of Manchester, Distinctions in the ICA Diplomas in AML and GRC, and various financial services qualifications. You may well bump into him online via ICTs social networks.
Senior Research and Development Manager
Simone is responsible for the continued development of the existing programme of ICT courses, including workshops, manuals, and online learning. In addition, she is also responsible for researching and developing in-house content, as well as pieces for ICA CPD and blogs for ICA Insight and ICT Views. Prior to joining ICT, Simone spent 10 years working in various compliance and AML roles in the wealth management industry, including acting in the capacity of nominated officer and Deputy Money Laundering Reporting Officer.
Research and Development Manager
Jason is responsible for the continued development of the existing programme of ICT courses, including workshops, manuals, and online learning. In addition, he is also responsible for researching and developing in-house content, as well as pieces for ICA CPD and blogs for ICA Insight and ICT Views. Jason has a varied financial services background spanning more than 20 years, which includes working as a financial adviser to mortgage and protection customers. In more recent years, he has held a number of compliance-related positions in the insurance and IFA Network sectors. He holds numerous financial services qualifications, including two ICA Diplomas in Compliance and AML.
Research and Development Manager
Holly is responsible for the continued development of the existing programme of ICT courses, including workshops, manuals, and online learning. She is also responsible for researching and developing in-house content, as well as pieces for ICA CPD and content for ICA Insight and ICT Views. Holly holds a BSc from the University of Leicester and worked for Barclays for over four years prior to joining ICT, with three of those years spent in the fraud department as a fraud investigator.
Jake joined ICT in 2016 and is responsible for editing, proofreading and producing content within the Research and Development team. Jake holds a BA (Hons) from Staffordshire University and has previously worked as a content coordinator and journalist.
Claire is a qualified lawyer and Prince2 Practitioner and has over 15 years’ experience of managing people and projects. She is currently responsible for project management within the R&D Team at ICT. Claire manages the development of new course programmes both for the UK and internationally. Prior to this role Claire was In-House Training Manager, developing in house courses for legal clients within the public and private sectors.
Eleanor provides Project Executive support to Claire Sezer and the R&D team.
Amir is responsible for the online learning system and developing interactive courses. Amir has a BSc Computer Engineering, MSc Digital Entrepreneurship with Distinction from University of Birmingham and seven years’ experience in eLearning.
Head of Operations
Debbie is responsible for the operational excellence of all ICA programmes ensuring the content is current and delivered to the highest standard, whether the student is studying face to face in the UK or internationally online. She joined Wilmington in 1998 to manage Central Law Training’s Professional Qualification Division and has over 25 years’ experience in project, event and people management.
Ops Team: Financial Crime Compliance
Stacey is a Programme Manager within the financial crime compliance team specialising in the CDD and financial crime prevention qualifications. Stacey studied Law at University and has worked at Wilmington since 2009 across departments such as Credit Control and CLT.
Natalie is one of the Programme Managers for Financial Crime Compliance qualifications responsible specifically for the smooth running of AML and related specialist certificate programmes and their day to day operations. She has worked for ICT since 2015 and previously has worked with Wilmington since 2006 predominately organising their UK events.
Elizabeth joined us here at ICT as a Programme Coordinator in 2017 and is part of the FCC team. Previously, Elizabeth worked for the Duke of Edinburgh’s Award as training and finance administrator and has wealth of experience in event management, finance and customer service.
Laura joined us in 2016 as a Programme Coordinator and currently sits within the financial crime compliance programme team. Laura has a degree in teaching and has previously worked in various customer facing roles.
Ops Team: Regulatory Compliance
Helen has been part of the ICT Operations department since 2015 as a Programme Manager. Her duties include managing updates and version control of materials for the GRC programmes which are required for the workshops and the LMS system, as well as ensuring the smooth running of the day to day operations for our regulatory compliance programmes. Helen has 20 years of accounts, sales and training/qualification experience.
Jenny is one of the Programme Managers for our regulatory compliance programmes. Jenny is responsible for the smooth running of the programmes and ensuring the content of the materials is current. Jenny has worked for ICT since 2005.
Ivanka joined ICT in June 2016 as Programme Co-ordinator and is part of the regulatory compliance team. Ivanka has a Masters degree in Tourism and keen interest in foreign languages. She speaks fluent Bulgarian and English as well as having a knowledge of Russian, French and Spanish. Prior to joining ICT, Ivanka had roles in administration and customer service at The World Bank, Bulgaria and four years’ experience in event management and marketing in hospitality and tourism as part of various organisations.
Adam joined us here at ICT as a Programme Coordinator in 2016 and is part of the regulatory compliance team. Previously, Adam has built up a wealth of experience in customer service and business administration roles.
Divisional Financial Controller
Katie is the Financial Controller for ICT. Her role regularly puts her in touch with students, decision makers from firms as well as tutors, trainers and writers with whom we liaise. Katie has been with the business for over thirteen years and has overseen the growth and increase in sophistication of the operating systems we use. She has overseen the financial management of a whole series of initiatives from product creation and launch through to the management of large scale global deployment projects and the setting up of new offices in new territories. If is finance or operations related, Katie is our go-to person!
Marketing and Communications
Head of Marketing and Communications
Lily has been with ICT for thirteen years in both operational and marketing roles. She currently heads up the marketing team for ICT and provides global marketing support to ICT’s regional offices in New York, Singapore and Dubai.
Lily has a degree in Classics from the University of Manchester and holds the CIM Professional Diploma in Marketing and CAM Diploma in Digital Marketing.
Senior Digital Marketing Manager
Rachel has worked in marketing and operational roles for Wilmington plc since 2004. Currently, Rachel is the Senior Digital Marketing Manager with responsibility for marketing strategy and operations, analysis, reporting and web project management for International Compliance Training and its regional offices.
Rachel holds various CIM and CAM qualifications and has a particular passion for analytics and digital project management.
Justine joined the ICT Marketing department in 2015. She is responsible for implementing all aspects of the marketing mix, liaising with partners and translating marketing collaterals.
Justine has a Master Degree in International Affairs and Cultures with a focus on marketing and foreign languages (English, Spanish and Portuguese) from the University of La Rochelle, France.
Senior Client Care Executive
Clare has worked for ICT since 2006 in various roles across the business. In her current role Clare is responsible for collating all of our course feedback and making sure we keep our students happy. She also spends a lot of her time talking to customers, either at the start of their education journey to help with the decision making process, along the way to see how it’s going, or at the end to see what they thought of us.
Before working for ICT, Clare worked for ten years in financial services in banking and pensions. Clare has a BSc (Hons) from Bristol University and various financial services qualifications.
A list of course tutors and trainers can be found here