ICA Certificate in Conduct Risk


With an increased focus on managing business conduct by regulators in many jurisdictions, financial firms are closely scrutinising what conduct risk means in practice to them. As a result, firms need to understand how business conduct impacts on their business, their employees, their customers and the market in which they operate.

The ICA Certificate in Conduct Risk provides you with an opportunity to understand the fundamentals of conduct risk. You will look at the key terminology and develop skills that will help you recognise good and poor conduct. You will explore key regulatory developments that affect your firm and your stakeholders and will gain an understanding of how to react.

You will also gain a valuable insight into how a regulatory conduct framework works in practice, by referencing the Senior Managers & Certification Regime (SM&CR) in the UK.

This course is awarded in association with Alliance Manchester Business School, the University of Manchester. In the UK, it is also endorsed by the British Bankers’ Association.

       Enrol online for this course

Who is the course suitable for?

This course will be aimed initially at staff working and wishing to work in roles in financial services companiesregulators and public organisations, including: 

  • compliance roles
  • sales management roles
  • product and process development roles
  • risk management roles
  • strategic development roles
  • executive roles
  • complaint handling and customer service roles

What will you learn?

  • Development of the conduct agenda 
  • Core components of conduct risk
  • What does good conduct look like for a firm?
  • Know your responsibilities and accountabilities
  • What does good conduct look like for customers? 
  • Meeting the customer's objectives ~ the outcomes-focused approach
  • What is 'fair?'
  • The importance of good market conduct
  • Requirements and why they are there
  • Impacts of poor market conduct 
  • Understanding a conduct framework in practice - the Senior Managers & Certification Regime (UK) 

Request a copy of the full syllabus here

Entry requirements

The course is specifically designed to be detailed yet accessible. Prior subject matter knowledge will be useful, but is not essential.

To get the most from the course, a good standard of English is required.

How and where can you study

The course is fully online so can be studied at any time, wherever you are in the world. You will have 3 months to complete the course.

Click here for more details about studying by online learning.

How will you be assessed?

  • A 1 hour multiple choice closed book exam that is taken online

Does this count towards ICA CPD?

Certificate courses count as 15 hours of ICA CPD credit.

Can this course be taught in-house?

An in-house option is available for organisations enrolling a minimum of 15 people onto the course. Benefits include a face to face delivery option and the potential to include bespoke material.

What does it cost?

In order to study any ICA qualification you need to be a member of the ICA, joining their international professional community of thousands of like-minded individuals.  The fee for ICA Affiliate Membership is £30 payable to ICA* and includes your assessment and access to invaluable knowledge resources that will help with your course as well as many other member benefits and services (view the list of membership services and benefits that you’ll receive here).

Affiliate member

The course fee is £595** (+ VAT or local taxes if applicable) payable to ICT. Students currently residing in certain low GDP countries receive a 15% discount on this fee. View list of applicable countries here. 

*unless you are a member of the ICA already.

** this price may differ in countries where the course is priced in local currency.

These fees include a printable certificate once you have completed the course.

Enrol Online Now

(if you’re not already a member of the ICA, you will be directed to their website as part of the enrolment process).

Any questions?

Call +44 (0) 121 362 7534 or email ict@int-comp.com.


Enrol online

Tel: +44(0)121 362 7534

Email: ICT Enquiries

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